Venture Solutions Holdings 2009
Social Media update
You can now follow Venture Solutions on Facebook and Twitter. Our Twitter page can be found at VSH on Twitter and our Facebook page is at VSH on Facebook.
Keep on checking our own HR blog at this link.
We will be posting news about Venture Solutions Holdings on these pages, details for upcoming events, blog updates from the CEO, current job vacancies and other news updates which may be of interest to Venture Solutions followers. Don’t forget that you will also be able to create discussions, ask questions and leave comments on these pages!
Simply click the “like’ button on Facebook, and “follow” us on Twitter and you will be kept up to date with all of the latest news!!
May 2011
ACT, NSW worst off for pay rises
NEW OFFICE IN WESTERN AUSTRALIA
Venture Solutions now has a new branch in Perth, Western Australia!
VSH has purchased a boutique recruitment agency in Como. Dynamic Recruiting Group is well established in the area and are renowned for providing a quality service with a friendly approach!
A Western Australia branch even further strengthens VSH’s ability to service our clients, regardless of wherever they may be operating from, nationwide!
Australia's jobless rate falls to 4.9%
Australia’s unemployment rate has dropped back to 4.9 per cent, as employers added more staff than analysts had expected.
The Aussie dollar jumped to a fresh peak against the greenback as investors raised their expectations of an early rise in official interest rates.
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The economy added 37,800 jobs for March, more than the 24,000 expected by economists. The jobless rate eased back from 5 per cent in the previous month, the Australian Bureau of Statistics reported.
Underscoring the strength of demand for employees, the bulk of the new jobs were full-time positions, with 32,100 added for March. Part-time jobs rose 5700.
Among the states, New South Wales reported a jump in its jobless rate to 5.1 per cent from 4.8 per cent, while Victoria went the other way. Its rate dropped to 4.5 per cent from 5 per cent. Most of the other states were basically steady.
Improving customer service with staff incentives
We all probably knew it already, but now it’s official: Australia is rubbish when it comes to customer service. A report released last month found that 81 per cent of Australians feel that companies are not doing anything extra to keep their business or are taking their business for granted, while a measly two per cent reported that customer service usually exceeds their expectations.
The American Express Global Customer Service Barometer survey also showed that the majority of consumers would spend an average of eight per cent more if they received exceptional customer service.
Customer service is clearly so important, yet so many businesses fail to ensure its magnitude is known among employees. Indeed, businesses spend thousands on marketing their brand and services, in glossy brochures, television commercials, promotions, product development and sales channels. But all that goes spiralling quickly down the drain if the brand culture isn’t reflected at the point of customer contact.
Mercedes Trautwein, joint managing director at EVT Incentive Marketing, says: “Marketing should really begin with looking at staff training and ensuring they have a motivated and informed team. If the team are not motivated nobody is going to do business with you, they will go to the company that is, and there will be a loss of revenue and negative referrals.
